Short answer
MyStake support is a 24/7 live chat behind a Contact button plus e-mail: [email protected] for questions and [email protected] for complaints, which must be filed within two months. Limits, time-outs and self-exclusion (six months to five years) are arranged by writing to support. No phone number is published (read 22 October 2026).
Key facts checked on 22 October 2026
- Live chat
- 24/7, via the Contact button
- General e-mail
- [email protected]
- Complaints e-mail
- [email protected]
- Complaint window
- 2 months
- Self-exclusion
- 6 months to 5 years, by e-mail to support
- Phone number
- none published
MyStake support is where a player's questions end up, because the casino keeps its tools behind it: bonus cancellation, limits, time-outs and self-exclusion are all arranged by message, not by a switch in the account. On 22 October 2026 we read the casino's FAQ, terms, KYC policy and footer to see what it publishes about reaching it, how fast it promises to answer, and where a dispute goes next.
MyStake support channels on 22 October 2026
The site lists four ways to reach someone. Each has a different purpose, so using the right one saves a round trip.
| Channel | Address or place | What it is for |
|---|---|---|
| Live chat | Contact button on the site, "24/7 Support" | Questions, bonus cancellation, requests |
| General e-mail | [email protected] (footer) | Account and payment questions in writing |
| Complaints | [email protected] | Formal complaints |
| Partners | [email protected] | Affiliate programme, not player support |
| Restriction page | [email protected] | Questions from a visitor shown "Access restricted" |
We found no telephone number. We also found no promised response time for chat or e-mail; "24/7" describes availability, not speed. If a reply matters, keep the chat transcript or the sent e-mail.
MyStake support: what each team handles
| Need | Start with | Then |
|---|---|---|
| A payout that has not arrived | Live chat, with the request date and method | [email protected] if refused, within two months |
| A bonus you want cancelled | Live chat | Confirm the deduction in writing |
| A deposit limit or time-out | E-mail to support, naming the limit and period | Ask for written confirmation |
| Self-exclusion | E-mail to support, naming a period of six months to five years | Keep the reply |
| A document request you do not understand | Live chat | The KYC rules on our login page |
Writing down the date and time of a chat is simple and useful: the terms put the two-month complaint limit on the customer, and a dated record shows that you were inside it.
What to send MyStake support
A short, complete message gets a faster answer than a long one. Write the account e-mail and username, the date and amount of the transaction in question, the method used and the exact text of any error. For a payout question, add the date the request was made and whether verification was complete. The terms say withdrawals require KYC, so a payout question often starts there.
Verification itself needs a photo ID (passport, ID card or driving licence) and a proof of address no older than three months. Documents in a script other than Latin or Cyrillic lead to a video check. Having these ready before you write removes the most common back-and-forth, and it lets a support agent answer your first message instead of asking for documents in a second one. The full list is on the MyStake login page.
A good message also states the outcome you want. "Please cancel the bonus", "please set a deposit limit of this amount for this period" and "please confirm the date my withdrawal was requested" are requests an agent can act on or refuse clearly; a general complaint is harder to resolve.
Complaints: the two-month rule
The terms give complaints a time limit of two months. A complaint is first made to the casino, through chat or the complaints address above. If the casino refuses, the terms say the customer may turn to "an independent body, gaming authority or licensing regulator". Governing law is Curaçao and disputes go to a competent court there.
For a British reader the order matters. The casino's licence is from the Curaçao Gaming Authority, not the UK Gambling Commission, so a UK complaints route and UK alternative dispute resolution do not come with it. The terms name the Curaçao authority; the privacy policy calls it the "Curaçao Gaming Control Board", with the same licence number OGL/2024/250/0115. See is MyStake legit for what that licence does and does not give.
Limits, time-out and self-exclusion
The responsible-gambling text lists three tools: account limits, a time-out and self-exclusion. Self-exclusion runs from six months to five years, and a request without a stated period defaults to six months. All three are requested by e-mail to support. We read no description of a button in the account that sets a deposit limit.
That has a practical consequence: if you want a limit, send the message before depositing, name the limit and the period, and ask for written confirmation. The site links to GamCare, Gambling Therapy and Gamblers Anonymous, which are independent of the casino. Gambling is not suitable for solving financial problems, as the site's own footer warns, and a player who is already chasing losses should use those links first.
Bonus and refund requests that go through support
Some actions in the terms are only available by contacting MyStake:
- Bonus cancellation. Through live chat. The bonus, the winnings and the bets since activation are deducted. See MyStake bonus.
- Refund of an unplayed deposit. Possible within 14 days, or 30 days if a third party accessed the account, if the deposit was not wagered.
- Account closure by the casino. If an account is cancelled on suspicion of abuse, the terms allow the deposit to be returned minus 20%.
- Dormant accounts. After 12 months without a login, a charge of €10 a month or the remaining balance applies; a login within the year avoids it.
If MyStake shows "Access restricted"
On 22 October 2026 a UK visitor is sent to a page reading "Access restricted. Unfortunately, MyStake is not available in your region." The page names [email protected] for questions. The terms we read do not describe what happens to balances in that situation, so any question about funds should go to support in writing, with dates. The status and the evidence are on the MyStake UK page, and the payout caps that apply when an account is reachable are on the withdrawal time page.
Our own limits: this guide explains MyStake support but is not MyStake support, and we cannot see anyone's account. Questions about this site go to the address on the contact page.
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Read next
MyStake: questions and answers
How do I contact MyStake support?
Use the live chat behind the Contact button, described as 24/7, or e-mail [email protected]. Complaints go to [email protected]. We found no telephone number in the texts we read.
How long do I have to complain to MyStake?
The terms say two months. After a refusal, they point to an independent body, a gaming authority or the licensing regulator, and name the courts of Curaçao for disputes.
How do I set a deposit limit at MyStake?
The responsible-gambling text lists account limits, time-out and self-exclusion, all requested through support. We found no automatic limit tool described in the texts. See MyStake UK for access.
Can MyStake cancel a bonus on request?
Yes, through live chat. The casino then deducts the bonus, the winnings and the bets made since activation. See MyStake bonus.
What if my account cannot be opened from the UK?
The restriction page names [email protected] for questions. On 22 October 2026 the site showed "Access restricted" to a UK visitor. See MyStake UK.