Short answer
To reach this independent guide, write to [email protected] for corrections or missing details. For anything inside a MyStake account, use the casino's live chat or [email protected]; complaints go to [email protected] within two months (checked 22 October 2026).
Key facts checked on 22 October 2026
- Guide e-mail
- [email protected]
- Casino live chat
- 24/7, Contact button
- Casino support e-mail
- [email protected]
- Casino complaints
- [email protected], 2 months
- Telephone
- none published by the casino
Anyone looking for a MyStake contact route should know first who is on the other end. This site is an independent guide written by two editors, Imogen Brackenridge and Rhys Garside. We are not MyStake, we cannot see anyone's account and we cannot change a bonus, release a payout or answer for the casino. What we can do is correct our own pages, and send you to the right address for everything else.
MyStake contact: writing to this guide
The address for the editorial team is [email protected]. It is the same address on every page of the site. Messages go to the two editors named on our editorial team page.
We read messages about:
- a figure on a page that no longer matches the casino's current terms;
- a page that says something you could not find in the casino's own texts;
- a missing detail you think the guide should cover;
- a link that fails to load.
We do not promise a reply time. A change to a page, once we have confirmed it against the casino's own text, is made on that page with a new date.
What to put in a message
A message with these details can be checked in minutes:
| Include | Why |
|---|---|
| The page address or its title | We can find the sentence |
| The figure or sentence in question | One claim per message works best |
| Where you read the other version | We compare it with the casino's own text |
| The date you saw it | Terms change, so the date matters |
A screenshot of the casino's own page helps more than a description, and a MyStake contact message that quotes the page is the quickest to check. Please do not send passwords, card numbers, identity documents or account balances. We will never ask for them.
MyStake contact addresses for account questions
For anything inside an account, write to MyStake, not to us. These are the channels the casino publishes, read on 22 October 2026:
| Question | Channel |
|---|---|
| Account, bonus or payment question | Live chat behind the Contact button, described as 24/7, or [email protected] |
| Formal complaint | [email protected], within two months |
| Questions from the "Access restricted" page | [email protected] |
| Affiliate programme | [email protected] |
We found no telephone number. The full route for questions, limits and complaints, including what to attach, is on our MyStake support page.
Questions we answer on the site instead of by MyStake contact
Many messages ask the same few things, and the answer is already written:
- Whether MyStake takes UK players: see MyStake UK.
- Whether the operator and licence are credible: see is MyStake legit.
- How long a payout takes: see withdrawal time.
- What the welcome bonus asks of you: see the MyStake bonus.
Privacy of what you send us
An e-mail to our address is used to answer you and to correct a page, and for nothing else. How we handle messages and visit statistics is set out on the privacy page.
Read next
MyStake: questions and answers
Is this site MyStake?
No. It is an independent guide. We cannot see accounts, release payouts or change a bonus.
How do I contact MyStake itself?
Use the live chat behind the Contact button or e-mail [email protected]. Formal complaints go to [email protected]. See MyStake support.
What can I ask this guide?
Corrections to a figure, a missing detail or a broken link. Include the page, the sentence and the date you saw the other version.
Do you reply to account questions?
No. Account, bonus and payout questions belong with the casino. Questions on its rules may already be answered on withdrawal time or MyStake UK.